REOPENING OF EDB SHOWROOM MONDAY MAY 25TH

Our showroom will be open from May 25, 2020.
Please book an appointment to reserve a time slot. This will save you from waiting in line.
Click on the orange tab on the left side.
Each appointment of one hour will allow you to discover edb products. You will have ample time to browse around and try our sofas, consult our
fabrics and materials in a quiet and relaxed environment.

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SHOWROOM & OPERATIONS

Our retail showroom is temporarily closed until further notice.

During this period, we are committed to providing exceptional service to our customers.

For purchases, shop here on elementdebase.com or contact us by phone or emails.

For all inquiries, service and support call us (514-738-6484) during regular business hours or email us anytime at service@elementdebase.com.

The showroom is closed but our offices are up and running. Our team can serve you through emails or by phone.

We look forward to seeing you soon.

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PRODUCTION & ORDERS

The Covid-19 disrupted part of our production between Feb 1st and March 15th. Since most of our orders are produced between 2-4 months,  the impact has been amortized.

The 2 to 4 month time frame gives us enough leeway to absorb such delays. Currently, our factories are running as normal and all orders are being produced according to the scheduled dates.

We do not anticipate any particular delay for new orders. If you have questions regarding a new order or an ongoing order, please contact us service@elementdebase.com

All our production activities are fully in operation.

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DELIVERY

To contribute to the health and safety of the community, of our customers and of our team, we will be implementing “contactless delivery” for an indefinite period of time.

Characteristics of contactless delivery :

– edb movers will leave your order outside of you residence door (they will not come inside your residence)

– client will be responsible for taking the items in their house and unpacking the items (our team makes every effort to distribute the weight of each order to lighten the handling).

– No signature will be required, but it will be important to have someone on site to receive the order. No order will be left unattended.

– The delivery people will take a picture of the order in front of your door as proof of delivery.

In addition, all our delivery teams rigorously apply the health and hygiene practices recommended by the health authorities to ensure everyone’s safety. Delivery trucks are equipped with essential sanitary items, including latex gloves and disinfectant wipes. Our delivery drivers are also instructed to stay home if they have flu symptoms.

We are counting on your cooperation for the safety of the entire community: please let us know if you need to be in isolation or if you have flu symptoms. We will be happy to hold your edb order in our warehouse and deliver at a later date.

If you have any questions about the status of your order please do not hesitate to write to us at info@elementdebase.com or call us at 514-738-6484.